The Toro Company presented Reinders, of Sussex, Wis. with its 2014 Partner in Excellence award for Best in Parts Operations. Reinders has won the award three times in the last four years – 2011, 2013 and 2014.
The award is based on a variety of criteria including overall fill rate, inventory turns, distributor quarterly evaluations, and an on-site visit by Toro personnel. Reinders was recognized for its best business practices relating to order accuracy, delivery time, back-order fulfillment and increasing Toro parts market share. Toro’s Partners in Excellence program provides guidelines which focus on key business processes for building a successful distributorship. Reinders’ achievement was the result of dedicated efforts from a multitude of its teams – customer service, operations, outside sales, inside sales support and administration.